Return & Refund Policy

Cancellation, Returns & Refund Policy

At The Blix Bar, we take great care to ensure every product reaches you in perfect condition.

Returns & Replacements

As our products are perishable food items, we do not accept returns once an order has been delivered.

Replacements will only be provided if you receive:

• A defective product, or

• An incorrect product.

To request a replacement, please email hello@theblixbar.com within 48 hours of delivery, along with your order details and clear photographs of the product. Once verified by our Quality Team, a replacement will be arranged at no additional cost.

Cancellations

Orders cannot be cancelled once they have been placed and processed.

Refunds

Refunds will only be considered if:

• Your delivery location is not serviceable by our delivery partners, or

• We are unable to deliver your order due to reasons attributable to us.

Approved refunds will be processed to the original payment method within 7 working days. Depending on your bank, the amount may take an additional 5–7 working days to reflect.

Refunds Will Not Be Issued For

• Incorrect or incomplete delivery address provided by the customer.

• Recipient unavailable at the time of delivery.

• Refusal to accept the order.

• Delivery to an alternate person or address specified by the customer.

• Delays caused by events beyond our control (force majeure).

• Products that have been opened, tampered with or misused after delivery.

• Orders placed during promotional or sale periods.

• Change of mind, taste preference or dissatisfaction after delivery.

For any assistance, please contact us at  hello@theblixbar.com Our customer support team is available Monday to Saturday, 10:00 AM – 6:00 PM (IST).